Refund policy

Refund 

The refund will be made via the same payment method that was used for your initial purchase. 

You will receive the return confirmation via email once the return has been completed. 

If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process. 

Return costs will be deducted from your refund amount. 

Return 

You have 14 days from the shipping date of your order to return your purchase from Idyl. The items should have all tickets attached and be in perfect condition. The return package must be postmarked by the 14th day. 

Use the Link to process (AfterShip Returns) 

You can always contact us for any return questions at info@idylcollection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.